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Synchronized Support with Team Chat.

Bridge the gap between silos. Mention colleagues, create private threads for sensitive tickets, and resolve issues faster without leaving the dashboard.

#billing-escalations

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Jane Doe 10:24 AM

Can anyone help with Ticket #4421? The customer is asking for a refund but the account is over 30 days.

Marcus Smith 10:26 AM

@Jane Doe I'll take a look. Let's move this to a private thread.

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Smart Mentions

Instantly loop in experts from engineering or billing without them ever needing to see the full customer ticket.

Assigned to @AlexEngineering

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Private Threads

Discuss sensitive customer data in encrypted sub-conversations that disappear when the ticket is closed.

End-to-end encrypted

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Context Retention

Internal chats are logged alongside the ticket history. New agents can read the full story instantly.

Real-time Dashboard Integration

The chat sidebar lives wherever you are. No tab-switching. No lost focus. Just seamless collaboration.

Supportly dashboard with team chat sidebar

Empowering 500+ Enterprise Teams

TECHFLOW LUMINA DATACRYPT NEXUS

"Since implementing Supportly's Team Chat, our internal resolution time has dropped by 42%. It's the missing piece of our support workflow."

— Sarah Jenkins, Head of Support at TechFlow

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