Product Roadmap
Discover what we're building to help you deliver better support. Upvote your favorite ideas and see what's coming next.
Planned
Integrations
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128
Slack Real-time Sync
Direct integration to receive and reply to tickets without leaving your Slack workspace.
Reporting
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84
Custom Analytics Builder
Drag-and-drop interface to create bespoke reports based on your team's specific KPIs.
Q4 2024
In Progress
AI Core
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High Priority
AI Writing Assistant
Smart suggestions and tone adjustment for support agents to craft perfect responses faster.
Progress
65%
Deploying: June 2024
UX
In QA
Dark Mode Refresh
A complete overhaul of the dark mode theme with improved contrast and accessibility compliance.
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Recent
Completed
Security
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Live
Multi-factor Authentication
Standardized MFA support across all enterprise accounts using TOTP and hardware keys.
Core
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Live
Canned Responses v2
Improved categorization and search for frequently used support templates.